Questions and answers

Create a free account, confirm your email, then choose a design and fill in your event details. You can preview it as often as you like before paying.

No. Designing and previewing is free. You pay once, when you are ready to publish and share it.

Yes. You can edit the date, venue, programme and other details at no extra cost. Guests always see the latest version.

Yes, with our Done-for-You service. Send us an enquiry from the Contact page and we will give you a quote.

By EcoCash (0779 447 803) or InnBucks (0719 890 766), in US dollars. Use your invitation reference (shown on the payment step) as the payment note, then enter the transaction ID from your confirmation message. Mobile-money charges are paid by the sender.

As soon as our team has matched your transaction ID with the payment, we confirm it and your invitation goes live. We email you when it does. Corporate & Gala invitations are also checked by our team before they go live.

We email you the reason (for example, the transaction ID did not match). Check the details on the payment step and submit them again, or contact us.

Yes. On a live invitation, open the payment step and choose a bigger plan. You pay only the difference (for example, Party to Wedding is $28). Your invitation stays live while we confirm it.

Before your invitation is published, yes: ask us for a full refund. After it is published, payments are not refundable because the service has been delivered, but you can still change the details for free. If a fault on our side stops your invitation from working and we cannot fix it, we refund you in full. If you paid twice or too much, we refund the extra.

Contact us within 14 days of paying, by email or WhatsApp, with your invitation reference and transaction ID. Refunds go back to the EcoCash or InnBucks account that paid.

On the Party plan, guests reply on the invitation page itself. On the Wedding, Corporate & Gala and Memorial plans, each guest gets a personal RSVP link by WhatsApp or email, and can bring plus-ones and leave you a message.

Yes, from a CSV file (most spreadsheets can save one) with the columns Name, Phone, Email and, if you like, Plus-ones. Guests already on your list with the same phone or email are skipped.

Open your guest list. Guests who were invited but have not replied get a WhatsApp reminder button, and you can email a reminder to everyone awaiting a reply at once (one reminder email per guest per day).

You can also tick "Remind invited guests who haven’t replied" under Automatic emails to guests: we then email them 7 days and 2 days before replies close. The day before the event, guests who are coming get the time, place and directions, and we email you the final numbers.

Your guest list shows every reply as it comes in. We also email you a summary of new replies each evening.

Until the end of your reply-by date if you set one, and never after the day of the event.

Make sure you opened the full link from your invitation message. If it still does not work, ask the host to send it again.

Sign in and open My account from your invitations page.

We delete guest lists and replies 6 months after the event, to protect your guests’ privacy. We email you 2 weeks before, so you can download a copy. The invitation itself stays in your account.

Yes. On My account you can download everything in your account, or close your account. Payment records are kept for our accounts, without your personal details.